Description
- Backup fails with error: “VSS error 0x800423f2: The writer's timeout expired between the Freeze and Thaw events.”
Environment
- SolarWinds Backup
- Windows Vista and higher
Solution
- Increase the timeout time for VSS operations:
- Click on Start > Run
- Enter: regedit.exe
- Ensure backup of registry is made, before making any changes
- Find the following registry entry: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\SPP\CreateTimeout
- If the above path is not found, create it
- Right-click SPP > New > DWORD (32 bit) Value
- Name: CreateTimeout
- In the Value data field, enter: 1200000
- This needs to be a Decimal value
- 1200000 equals 20 minutes
- If the above path is not found, create it
- Additionally, for Server 2012 or later: find the following registry entry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VSS\Settings\IdleTimeout
- If the above path is not found, create it
- Right-click Settings > New > DWORD (32 bit) Value
- Name: IdleTimeout
- In the Value data field, enter: 1200000
- This needs to be a Decimal value
- 1200000 equals 20 minutes
- Please note: for Server 2012 or later, you will need to change both keys
- If the above path is not found, create it
- Please note, a reboot is not required for the above changes
- If the above does not help, please apply the following hotfix from microsoft