Description


  • Backup fails with error: “VSS error 0x800423f2: The writer's timeout expired between the Freeze and Thaw events.”


Environment


  • SolarWinds Backup
  • Windows Vista and higher


Solution


  • Increase the timeout time for VSS operations:
    1. Click on Start > Run
    2. Enter: regedit.exe
      • Ensure backup of registry is made, before making any changes
    3. Find the following registry entry: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\SPP\CreateTimeout
      • If the above path is not found, create it
        • Right-click SPP > New > DWORD (32 bit) Value
        • Name: CreateTimeout
        • In the Value data field, enter: 1200000
          • This needs to be a Decimal value
          • 1200000 equals 20 minutes
    4. Additionally, for Server 2012 or later: find the following registry entry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VSS\Settings\IdleTimeout
      • If the above path is not found, create it
        • Right-click Settings > New > DWORD (32 bit) Value
        • Name: IdleTimeout
        • In the Value data field, enter: 1200000
          • This needs to be a Decimal value
          • 1200000 equals 20 minutes
      • Please note: for Server 2012 or later, you will need to change both keys
  • Please note, a reboot is not required for the above changes
  • If the above does not help, please apply the following hotfix from microsoft