Description:

  • Convert account with encryption key to use passphrase in Backup & Recovery Web Console


Environment:


Solutions:

  • Note: device must not have custom profile or product applied
    • If it does, change to No profile and default All-In product prior to following these steps
    • To remove profile:
      1. Open Backup & Recovery Web Console
      2. In dashboard, select checkbox next to each device to remove profile > Assign profile
      3. Profile dropdown list > No profile > Save
    • To remove custom product:
      1. Open Backup & Recovery Web Console
      2. In dashboard, select checkbox next to each device to remove profile > Edit
      3. Product dropdown list > All-In > Save
  1. Open Backup & Recovery Web Console
  2. In left-hand menu > Customer management
  3. Find end customer where device is located > Edit (blue pen/pencil icon on right)
  4. Tick / Enable Automatic deployment on Windows
  5. Copy Customer UID to Notepad or similar text editor
    • Note: each end customer has unique UID, but all devices under single end customer use same UID
  6. Open elevated command prompt on device
    • Start menu > type cmd > right-click cmd > Run as administrator
  7. Run this command to change to the correct directory in the command prompt:
    • cd "C:\Program Files\Backup Manager"
  8. Run following command, replacing -partner-uid with entry from step #4, on each device under that end customer you want to convert:
    • ClientTool.exe takeover -partner-uid <customer UID> -config-path "C:\Program Files\Backup Manager\config.ini"
    • So for instance, if customer UID is f777777c-7776-4a77-9777-277737777777, then full command would be:
      • ClientTool.exe takeover -partner-uid f777777c-7776-4a77-9777-277737777777 -config-path "C:\Program Files\Backup Manager\config.ini"
  9. Go back to Backup & Recovery Web Console
  10. In dashboard, click on blue device name > Modification tab > Generate passphrase
    • If you don't see option to generate passphrase, you do not have Security Officer permissions for your account and need to be granted those permissions by current Security Officer
    • Security Officer permissions by default are assigned to the first SuperUser on the account
    • Security Officers can then set other SuperUsers as Security Officers