Description:
- Convert account with encryption key to use passphrase in Backup & Recovery Web Console
Environment:
- SolarWinds Backup
- Backup & Recovery Web Console
Solutions:
- Note: device must not have custom profile or product applied
- If it does, change to No profile and default All-In product prior to following these steps
- To remove profile:
- Open Backup & Recovery Web Console
- In dashboard, select checkbox next to each device to remove profile > Assign profile
- Profile dropdown list > No profile > Save
- To remove custom product:
- Open Backup & Recovery Web Console
- In dashboard, select checkbox next to each device to remove profile > Edit
- Product dropdown list > All-In > Save
- Open Backup & Recovery Web Console
- In left-hand menu > Customer management
- Find end customer where device is located > Edit (blue pen/pencil icon on right)
- Tick / Enable Automatic deployment on Windows
- Copy Customer UID to Notepad or similar text editor
- Note: each end customer has unique UID, but all devices under single end customer use same UID
- Open elevated command prompt on device
- Start menu > type cmd > right-click cmd > Run as administrator
- Run this command to change to the correct directory in the command prompt:
- cd "C:\Program Files\Backup Manager"
- Run following command, replacing -partner-uid with entry from step #4, on each device under that end customer you want to convert:
- ClientTool.exe takeover -partner-uid <customer UID> -config-path "C:\Program Files\Backup Manager\config.ini"
- So for instance, if customer UID is f777777c-7776-4a77-9777-277737777777, then full command would be:
- ClientTool.exe takeover -partner-uid f777777c-7776-4a77-9777-277737777777 -config-path "C:\Program Files\Backup Manager\config.ini"
- Go back to Backup & Recovery Web Console
- In dashboard, click on blue device name > Modification tab > Generate passphrase
- If you don't see option to generate passphrase, you do not have Security Officer permissions for your account and need to be granted those permissions by current Security Officer
- Security Officer permissions by default are assigned to the first SuperUser on the account
- Security Officers can then set other SuperUsers as Security Officers